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Privacy Policy

In our Privacy Policy for Copenhagen Helicopter you will find help in understanding what data we collect, why we collect it and what we as a data management organization use it for.


1. In general 

1.1. This Privacy Policy applies to all personal information you provide to us and / or which we collect about you when you are a customer of Copenhagen Helicopter or when you visit our websites.


2. Data controller

2.1. The data management organization for processing your personal data is: Copenhagen Helicopter.

2.2. When processing personal information, we comply with the EU Data Protection Regulation (GDPR) as well as the Danish Personal Data Law which may apply after 25 May 2018.

2.3. If you have any questions about our privacy policy or how we treat your personal information, you can contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. or phone +45 28 77 00 45.

2.4. If you want access to your personal information or believe that incorrect data has been registered - or do you have other objections, you can also contact us. You have the opportunity to gain insight into what information is registered about you and you can object to a registration in accordance with the rules in the Personal Data Act.


3. Website and cookies

3.1. When you visit our site, we use Google Analytics cookies. A cookie is a small text file that is stored in your browser in order to recognize your computer on repeat visits. Cookies help us see how many people visit the site (traffic measurement) and how our users interact with the site. We do not process user behavior information that may link user behavior to specific individuals.

3.2 As mentioned in par. 3.1. we use Google Analytics cookies to give us insight into how visitors use our website. We do not share this data with anyone and the knowledge we gain is used solely to improve the website and the user experience for you as a visitor.

3.3. You can opt out of cookies from Google Analytics.

3.4. Cookies delete themselves after a certain number of months (may vary), but they are renewed after each visit. If you want to delete or block cookies, you can do this.


4. Collection of personal information

4.1. If you are a customer or contact us via our website, we collect the following general personal information about you, including: name, address, postal code, city, country, mobile number and email address as well as billing information such as company name, CVR no. If the site allows for automatic card payment, we also collect payment card information.

4.2. Personal information is never disclosed to a third party unless you explicitly consent to it.

4.3. We do not collect any specific categories of personal information (sensitive information) about you.

4.4. Our online HOD-SIM does not collect any of the data inputs you enter in any form or shape.


5. Processing of personal information

5.1. We only process personal information to the extent necessary, e.g. when created as a customer. It can for example. be necessary for us to fulfill our obligations under agreements and related services. It can also be to live up to the obligations we have as a Danish company, where Danish law covers us.

5.2. Personal information must be understood as defined in the Personal Data Act.

5.3. We do not profiling you and do not abuse your personal information. In addition, we will not disclose your personal information without your consent unless we are required to do so by law.

5.4. If you are a customer, we use your personal information to:

  • Submit order confirmation, passwords and user guides to you.
  • Provide customer service, support, answer questions and respond to your requests.
  • Execute your orders and deliver our services and services.
  • Manage customer relationship management for you.
  • Providing advice on new options, products, prices, etc. via email.


6. Sharing your personal information

6.1. We may share your personal information with the suppliers and partners who assist us in the execution of your order or who assist us with our IT operations, hosting, SMS gateway, etc. This means that we can, for example, share your information with our service providers, our technical support and our bank.

6.1.2. We share your information to the extent we are committed to, e.g. as a result of reporting requirements to public authorities such as SKAT and the Danish Transport Agency.


7. Sharing of information with recipients outside the EU / EEA

7.1 As a data controller, we do not share personal information with a recipient outside the EU / EEA.


8. Protection of personal data

8.1. According to the Personal Data Act, your personal information must be kept secure and confidential. We store your personal information on restricted access computers located in controlled facilities, and our security measures are monitored on an ongoing basis to determine if our user information is handled properly and still taking into account your rights as a user. However, we cannot guarantee 100 percent security of data transfers over the Internet. This means that there may be a (limited) risk of unauthorized access to information by others when data is sent and stored electronically. You submit your personal information at your own risk.

8.2. Personal data is deleted or anonymized on an ongoing basis as the purpose for which it was collected is completed. Personal data is stored for a maximum of the period required by law including EASA, after the purpose is completed.

8.3. The rapid development of the Internet means that changes in our processing of personal data may be necessary. We therefore reserve the right to update and amend these privacy policy guidelines. If we do, we will of course correct the date under item. 9. "last updated" at the bottom of the page. In the event of significant changes, we will notify you in the form of a visible notice on our website.

8.4. To the extent that personal data is processed about you, according to the Personal Data Act you have the right to be informed which personal data can be attributed to you. If it turns out that the information or data being processed about you is inaccurate or misleading, you have the right to demand that it be corrected, deleted or blocked. You may object at any time to the fact that information about you is being processed. You can also revoke your consent at any time. You also have the opportunity to complain about the processing of information and data concerning you. Complaints are filed with the Data Inspectorate, cf. section 58 (2) of the Personal Data Act. First


9. Last updated

9.1. This privacy policy was last updated on 21-12-2020.